OrdoxAI · AI-powered call center

Let AI answer your phone and WhatsApp

OrdoxAI is an AI assistant that answers customers who reach you by phone or WhatsApp, on your behalf. It speaks according to your instructions, records what it learns, and produces a summary and transcript of every conversation.

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How does it work?

Your call center ready in three steps

  1. Connect your line

    Connect an extension on your cloud PBX or your WhatsApp Business number.

  2. Define your assistant

    Decide who it is, what it asks and what it must not say. Get started quickly with industry templates.

  3. Let the assistant answer

    It greets the caller, talks, and records the information. The summary and transcript are kept in Call History.

Features

From the first hello to the follow-up: everything a call center does

  • Phone assistant

    Picks up calls to your cloud PBX extension and talks in real-time voice. Handles several lines at the same time.

  • WhatsApp assistant

    Replies to messages in writing and understands voice messages too.

  • Assistant profiles

    A separate persona, instructions, greeting and voice for each line or channel.

  • Data tables

    During a conversation the assistant reads from your tables and writes what it learns back to them. Import and export with Excel and CSV.

  • Campaigns

    Calls the people on your list, with retries, callbacks, call outcomes and a do-not-call list.

  • Call history

    A summary and transcript of every conversation. The assistant remembers earlier conversations.

  • Follow-up tasks

    The assistant follows up on the job with the technician or service center over WhatsApp and reports the result to the customer.

  • Monitoring dashboard

    Live status of your lines, today’s calls and minutes used on one screen.

  • Working hours

    You decide on which days and at which hours the assistant answers.

Together with Ordox

It doesn’t just talk, it opens the job

When OrdoxAI is connected to Ordox, it starts the service process for the caller during the conversation. The assistant itself does what call center staff would do.

  • Recognizes the caller from your records
  • Registers new customers and addresses
  • Diagnoses the product’s fault code
  • Opens, routes or cancels service calls
  • Creates device replacement requests

The integration is optional; OrdoxAI also works on its own for companies that do not use Ordox.

Explore Ordox

Industry templates

A ready start for 30 industries

The Create from Template wizard prepares an assistant profile and data table suited to your industry; you only update them with your own details.

  • Technical service
  • Real estate
  • Healthcare
  • E-commerce
  • Insurance
  • Restaurants
  • Debt collection
  • Automotive
  • Education
  • Tourism
  • Courier and cargo
  • Legal
  • Beauty
  • Telecom
  • Energy
  • Human resources
  • Construction
  • Furniture
  • Moving and transport
  • Optics and pharmacy
  • Sports
  • Cleaning
  • Veterinary
  • Residential property management
  • Events
  • Surveys
  • B2B sales
  • Public sector
  • NGOs
  • General

Pricing

Pay only for talk time

OrdoxAI runs on prepaid credits. In voice calls, the time from the moment the call is answered until it ends is deducted from your credits by the second; ringing time and unanswered calls are free. Sign up on the panel and top up your credits to start right away; you are alerted when your credits run low.

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  • Billed by the second
  • Ringing time is free
  • Unanswered calls are free
  • Low-balance alert

Frequently asked questions

Does it work with my existing phone number?

OrdoxAI connects to a SIP account (an extension) on your cloud PBX. The assistant picks up and handles the calls you route to that extension.

How does the assistant know what to say?

It follows the instructions in its assistant profile: you decide who it is, what it asks and what it must not say. If you link a data table to the profile, it writes what it learns to that table.

Does the assistant tell callers that it is an AI?

That is entirely up to you. You decide in the assistant profile how it introduces itself, along with its greeting and instructions.

What is needed to get started?

Simply sign up on the OrdoxAI panel and top up your credits; then connect a cloud PBX extension or a WhatsApp Business number and create your assistant profile. The AI infrastructure comes ready, so you don’t need a separate AI account.

Are conversations recorded?

OrdoxAI stores a summary and a transcript of every conversation; you can find both on the Call History page. Audio recording depends on your PBX settings.

Which languages does it speak?

OrdoxAI runs on Google’s Gemini AI infrastructure and speaks the languages it supports. The conversation language is set per assistant; Turkish, English, Russian, Arabic, German, French and Spanish are just a few of them.

I don’t use Ordox. Can I use OrdoxAI on its own?

Yes. OrdoxAI is a separate product and the Ordox integration is optional. Ready-made templates are available for different industries such as real estate, healthcare, e-commerce and restaurants.

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See a live demo built around your own processes

Let’s map Ordox and OrdoxAI to your workflow and walk through them together.

Request a demo info@ordox.com.tr