After-sales service management
Your entire service operation on one platform
Ordox brings the manufacturer, the authorized service network and the end customer together in one system. Every step is on record, from the service call to the field service form, from spare parts to settlement. With OrdoxAI, an AI assistant answers your phone and WhatsApp.
- Interface in 5 languages
- Web and mobile
- Dedicated installation
- Modular
Ordox- Service Calls
- Customers
- Service Centers
- Devices
- Orders
- Products
- Warehouse
- Settlements
- Loyalty
They run their service networks on Ordox
Combi boilers and heating · Türkiye, Uzbekistan
Circulation pumps · Türkiye
Products
Three solutions for your service network, one goal
Start with what you need. Used together, they give you one uninterrupted flow from the moment a customer calls to the settlement.
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Service Management Platform
Ordox
A modular platform for manufacturers to run their service network end to end.
- Service call management with automatic routing by region
- Mobile app, field service form and digital signature
- Device, warranty and spare parts tracking
- Settlements, reporting and a dealer loyalty program
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AI-Powered Call Center
OrdoxAI
An AI assistant that answers customers who reach you by phone or WhatsApp, on your behalf.
- Real-time voice conversations on the phone
- Written replies on WhatsApp, understands voice messages
- A summary and transcript of every conversation
- Outbound calling campaigns
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A Mobile App Under Your Brand
Loyalty App
A loyalty app for your dealers, published with your own name and colors.
- Device registration by barcode scan
- Loyalty points for every registration
- Reward shop and campaigns
- Commissioning requests and announcements
A three-tier ecosystem
Manufacturer, authorized service and end customer on one platform
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Manufacturer / Brand
Manages the service network and sets the rules
- Authorized service network and region definitions
- Price list and warranty policy
- Spare parts warehouse and order approval
- Settlement management
- Dealer loyalty program
- Reporting across the whole operation
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Authorized Service
Handles the call, goes on site, closes the form
- Accepting jobs from the call queue
- Technician assignment and appointment planning
- Mobile field service form
- Device and warranty lookup
- Spare part orders and stock
- Transparent tracking of settlements
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End Customer
Creates the request and follows the process
- Online service request form
- Fault code and complaint reporting
- Photo and video attachments
- On-site service or shipping option
- SMS notifications on call updates
- Digital service form and signature
How do they work together?
One flow from the customer’s call to the settlement
OrdoxAI answers the call; Ordox takes the job to the field and closes it.
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OrdoxAI
The customer calls or writes
The assistant picks up the phone or replies to the WhatsApp message.
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OrdoxAI
Recognizes and diagnoses
It finds the customer in your records and matches the device’s fault code against the solution library.
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Ordox
A service call is opened
The call is created in Ordox and routed to the right authorized service by region.
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Ordox
The technician closes it on site
Labor, parts, photos and signatures are recorded on the mobile service form.
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Ordox
The settlement is created
When the form is closed, stock is deducted and the settlement line is posted.
The two products can also be used independently of each other.
Why Ordox?
Tangible benefits for the manufacturer, the service and the customer
One end-to-end platform
Service calls, field forms, spare parts, settlements and loyalty share one database. No separate systems to integrate.
Mobile and web, same data
Technicians on mobile, head office in the browser; everyone sees the same information at the same time.
Multi-brand, multi-language
Interface in Turkish, English, Russian, Uzbek and Persian; the same infrastructure serves domestic and international markets in different currencies.
Paperless operation
Customer signatures, photos and fault-solution records are kept digitally. The form archive takes no space and cannot get lost.
Measurable performance
Opened and closed calls, response time, technician productivity and service settlements are reported, so decisions are made with data.
Modular and scalable
Service calls only, loyalty only, or every module: enable what you need and expand as your network grows.
See a live demo built around your own processes
Let’s map Ordox and OrdoxAI to your workflow and walk through them together.